How Can We Help?

We're here to help you get the most out of Wake. Find answers below or reach out directly.

Email Support

Email our team for help

support@wakeai.app

Report a Bug

Found something not working right?

support@wakeai.app

Feature Requests

Have an idea to make Wake better?

ideas@wakeai.app

Frequently Asked Questions

How do I record the best video for analysis?

For best results, record from a side angle with your phone held horizontally. Try to keep the entire stroke visible in frame. Natural lighting works best, but pool lighting is usually sufficient. Aim for at least 10-15 seconds of continuous swimming.

What swimming strokes does Wake support?

Upload any of the four strokes. The Language Model Intelligence analysis, written by Google Gemini, covers freestyle, backstroke, breaststroke and butterfly.

Can I use Wake offline?

You can record videos without a connection, but analysis needs an internet connection because it runs on our servers.

How long does video analysis take?

It depends on the video's length and how busy our servers are. When the analysis is done, a "Your swim is ready" notice appears in the app and opens that swim.

Is my video data secure?

Videos are encrypted in transit with TLS and at rest with Google Cloud's default encryption. To write the stroke analysis, we send each video to Google Gemini. Your videos and their analysis are also used to train Wake's models, linked to your account; there is no opt-out yet. To delete a video or your whole account, email support@wakeai.app. See our Privacy Policy for the details.

Who can see my videos?

Videos are private by default. When you upload, you can make a video public, which shows it in the app's Follow feed, or share it with specific people. There is no separate coach plan.

Does Wake cost anything?

No. Wake has no paid features, and the TestFlight beta is free.

What devices are supported?

Wake runs on iPhones with iOS 26 or later.

Currently in Beta

Wake is in active development. We're adding new features and improvements every week based on your feedback.

Request a Beta Invite